Driveway.com

From the first step to

From the first step to the last, buying my car through Driveway was a great experience. Anyone who gets impatient probably would be better off sticking with a local car lot, because purchasing a vehicle online does take some time to move through the whole process. The person who helped me every step of the way was Kelly Carson, and she was wonderful from start to finish. Whenever I had a question she couldn’t answer right away, she made sure to get back to me with the information quickly. Talking with Kelly was genuinely pleasant, and she treated me like family throughout the whole thing. She took all the stress out of the process and made it completely painless. Kelly really stands out when it comes to customer service, and the other staff members I dealt with were professional as well. My 2012 Cadillac CTS 4 Luxury Sedan turned out to be a hidden gem I happened to find, and I’m very thankful to Kelly Carson and everyone at Driveway who helped make it happen. Best car buying experience I’ve ever had!

The whole process was very

The whole process was very straightforward, and the follow-up was excellent. They gave me a fair price for my car, and every person I dealt with was friendly and helpful. I’d use this service again.

Photos honest, transport laggy

The car arrived clean and as described. Logistics dragged a bit and I had to nudge for updates. Price felt fair, no surprise fees.

Easy purchase, paperwork clear

Browsed inventory, ran the payment calculator, and signed docs electronically. Title and registration steps were explained well. Delivery took longer than the estimate due to a truck route, but the car matched photos and report details. Support answered calls quickly.

Support walked me through

I was nervous about e-signing. Rep explained each step, checked my trade-in info, and confirmed delivery day. Clear, calm, and helpful.

Online car hunt made easy

Driveway.com let me filter by features I care about and see the Carfax instantly. Account creation was quick. Trade-in estimate came back fast, with notes about inspection.

First drive felt sweet

I eased out of my driveway, touched the turn signal, and smiled at the quiet cabin. It was that instant yep, this was worth it moment.

Trade-in to delivery

From my initial search to signing papers, the steps were laid out clearly. The trade-in was picked up, and my car arrived clean with the temp tag ready. Communication was steady and friendly.

Hassle free online car buy

I browsed, applied for financing, and got a clear delivery date. Vehicle history was accessible and matched the listing. Trade-in estimate was close to final after pickup. Communication during transport was excellent.

Good car, clear process

Felt confident with the inspection notes and return window explained. Delivery took a day longer, but the handoff was professional and easy.

I had the pleasure

I had the pleasure of working with Jaz when I was looking to get a new ride. You know how these things can sometimes be a hassle, right? But Jaz made it all feel like a breeze. From the get-go, Jaz was right there, ready to tackle all my questions with a smile and endless patience. It felt like chatting with a friend rather than dealing with the usual sales routine. Jaz handled everything seamlessly, making sure I was comfortable and informed every step of the way. Honestly, it was a refreshing change to experience such dedication and genuine care. If you’re thinking about getting a vehicle, I’d totally recommend reaching out to Jaz.

I thought getting a car

I thought getting a car from Driveway.com would be a breeze, but it turned into a real headache. The Audi Q5 I got is fantastic—drives beautifully and looks just like new. But that’s where the good stuff ends. They said delivery would be 2-3 weeks, and it stretched way beyond that with zero updates unless I chased them. The driver rocked up without warning; luckily, I was home. They promised to cover my first month of insurance for the hassle, but I’m still waiting on that refund. Then, the temporary tags expired, and I’m stuck with a car I can’t legally drive. Calls go unanswered, and it feels like no one’s handling my case. The car's great, but dealing with Driveway? Not so much. Wouldn't recommend it.

I was trying to get

I was trying to get everything sorted with my new purchase, but after accepting the offer, there was no word from the driveway. Feeling a bit anxious, I called the next day. Spoke to Shanon, who mentioned she tried reaching out, but turns out she had my old number. Once we got that sorted, she was on it! She quickly sent over the inspection link and an email for my documents. Shanon was super helpful, checked in after I sent everything, and made sure the process was smooth. It was a relief to have someone so polite and attentive guiding me through. It made the whole experience way less stressful than I thought it'd be.

I gotta share my experience

I gotta share my experience with Lizbeth 'cause it was just awesome. From the moment I showed interest in the car, she was on it! Called me right away and walked me through everything like a pro. As a first-time online car buyer, I was kinda nervous, but Lizbeth made it all feel like a breeze. Her guidance was spot-on, and she knew just how to handle all my questions with patience. Honestly, I couldn’t have asked for a better person to help me out. If you're thinking about buying a car online, Lizbeth's your go-to. I'm definitely reaching out to her for my next ride.

Selling my car to Driveway

Selling my car to Driveway was surprisingly easy. Tyler, the guy who helped me, was a real pro. He made everything quick and simple, which was a relief. I didn't have to stress about anything because he took care of all the details. The customer service was really impressive; they were always there to answer my questions and made me feel comfortable with the whole process. I really appreciated how they treated me like a valued customer, not just another sale. If you're thinking of selling your car, I’d definitely say give them a shot. They really know what they're doing and make it a breeze.

I bought a car

I bought a car through Cars.com and let me tell you, Jaz was just amazing. Right from the start, she was super helpful and just plain nice. She knows her stuff and made buying a car way easier than I thought it would be. I had a ton of questions, and she answered every single one without making me feel silly. The whole process felt smooth, almost like she was handling everything behind the scenes to make it stress-free. Her upbeat attitude made the whole thing actually fun. If you get the chance, definitely work with Jaz. She really goes the extra mile.

Buying a used car is

Buying a used car is always a bit of a gamble, and we were ready for some bumps along the way, but our experience with Driveway left us more than a little frustrated. We got a car with front-end damage that wasn’t clear in the listing. The pics and quick video didn’t show the cracked bumper and broken grill, and fixing it will set us back a couple of grand. On the upside, Dominique at the dealership was really polite and helpful, and Sean from Driveway even gave us a call on a Sunday with an update. The car got to Idaho fast from Texas, just about five days. But, dealing with the rest was a headache. The $500 deposit process was a mess, with tech issues and security warnings. Kierra, our rep, seemed to make things more complicated with delayed responses and mixed messages. And then there was a surprise $2,200 non-refundable shipping fee, and some more paperwork drama. By the time we picked up the car, the damage was obvious, and the complaint process went nowhere. Plus, the temporary tag was almost expired. We love the car itself, but the whole thing felt stressful and disorganized. Not sure we’d go through Driveway again.

I walked into the store

I walked into the store not knowing what to expect, but every staff member I talked to was just awesome. They were super polite and knew their stuff. Even when I called later and couldn’t reach the same person, it didn’t matter. Someone else was always ready to help, picking up right where the last person left off. It felt like they all communicated so well with each other, never leaving me hanging. Honestly, it was a breath of fresh air to deal with people who seemed to genuinely care. It’s rare to find such seamless service these days, and it really made my experience enjoyable. I’ll definitely be back!

When I tried selling my

When I tried selling my used car, I thought I found a good deal. They offered the highest price, and the approval process was easy. But then things got weird. They asked me to send my signed title before even picking up the car. I decided to wait for their next step, which they promised would be in 24 to 48 hours. Well, three weeks passed, and nothing. I eventually sold my car to a local buyer for a bit more money. Felt much better dealing with someone face-to-face. In the end, Driveway.com really didn't deliver, and I won’t be trying them again.

Buying my car with Driveway.com

Buying my car with Driveway.com was surprisingly easy, and a lot of that was because of Jaz. She was super helpful right from the beginning, guiding me through everything without making it complicated. We mostly talked over the phone and emailed, which made things so much easier and flexible for me. Anytime I had a question, Jaz was quick to respond, making sure I was updated on what was happening. Normally, buying a car stresses me out, but this was the opposite. The whole process was smooth and hassle-free. If you're thinking about using Driveway.com, I'd totally recommend it. And if you get to work with Jaz, you're really lucky!

Buying a car online?

Buying a car online? I was nervous at first, but Driveway.com made it a breeze, thanks to Nicholas A. He's like a car-buying wizard! Nicholas knows his stuff and was super patient with all my questions. He explained everything clearly and made sure I wasn't left in the dark. The whole process was quicker than I thought, and I felt totally at ease. It's not often you feel this good about a big purchase, but Nicholas made it happen. If you're thinking of getting a car from Driveway, definitely see if Nicholas A. can help you out.

I bought a car

I bought a car, and let me tell you, it was a breeze! Jaz was the star of the show, guiding me through every step. She made what could've been a stressful ordeal feel like a casual chat. There were a couple of hiccups, but Jaz sorted them out so quickly that I hardly noticed. The cherry on top? I didn’t even have to step out of my house. Jaz’s approach was all about making things easy and stress-free, and I really felt taken care of. If you want a car without the hassle, Jaz is your go-to!

I walked into the shop

I walked into the shop, really hoping for some help with my audio issues. Nicolas A was there, ready to assist. He was super respectful and patient, even though there was this annoying background noise that made things tricky. We struggled a bit to hear each other, but he kept his cool and worked through it with me. Honestly, that's the kind of service that makes a difference. But hey, you guys could really use some better microphones, just saying! Overall, it was a decent experience, thanks to Nicolas's patience and understanding. I'll probably be back, but seriously, think about those mics!

So, here's what went down

So, here's what went down with my recent car purchase. I got a 2021 Kia Telluride from this company, thinking it’d be as smooth as my previous online buys. Boy, was I wrong. The car showed up with 150 extra miles, and it felt like it had been through a lot. The driver-side rear window made an awful screech, the passenger headrest was discolored, and the back seat had weird indentations. Plus, it was dirty inside, like really dirty. And the temporary tags? Didn’t get them until five days later, leaving me with just two days to test drive. The whole deposit thing was a mess too. They screwed up the amount, and I had to pay $500 out of pocket. Their communication was slow, and after all this hassle, I decided to return the car. But they didn’t refund the $2,200 shipping fee, which felt super unfair. I can't recommend this company, and I’m definitely not buying from them again.

I never imagined buying

I never imagined buying a car online, but here I am, thrilled with my experience! Huge shoutout to Mr. D'Audric, who was absolutely amazing. Being a first-time online car buyer, I had no clue what to expect, but he walked me through everything with such patience. He explained each step clearly, making the process stress-free. I appreciated that he respected my need for time and never pushed me. He just reminded me about the time limits and wished me well. Seriously, management should recognize his efforts because he's a gem. If everyone at the company is as dedicated as D'Audric, I'll be recommending them to everyone I know!

Let me tell you about

Let me tell you about my recent truck-buying adventure. I found this truck online, and it seemed like a great deal. First, I put a deposit down, but then the dealership told me it had "mechanical issues." Turns out, they sold it to someone else. So, I scrambled to find another one, which had more miles but was still decent. I rented a car and drove 350 miles to pick it up. When I got there, nobody seemed to know about my purchase or Driveway. I seriously thought I got scammed! After an hour, they finally figured it out. The truck looked great but reeked of cigarette smoke. Plus, some features like the AC and TPMS sensors were faulty. The warranty didn't cover it due to the mileage, and the return policy was useless after my long drive. What a letdown.

I picked up a Lexus

I picked up a Lexus GX460 from Driveway back in September 2025, thinking it’d be smooth sailing. Was I wrong. They promised to handle the registration for me, so I paid all the fees, but by February, still nothing. I was running in circles, calling and texting, only to hear the same empty promises. Finally, I took matters into my own hands, went to the DMV, and paid for everything again. Got my personalized plates, only to have Driveway send me a new registration and different plates later. Now, I’m stuck dealing with the DMV again, and I’m out thousands more. The cherry on top? No one ever got back to me, and turns out they didn’t even have a clean title at first. Honestly, if you’re considering using Driveway, just don’t. Save yourself the headache.

I had a fantastic

I had a fantastic experience with this company. From the get-go, everything was just so smooth. Every time I had a question or needed to check on things, they were right there, responding super fast to my texts. They even managed to find us a better rate than we expected, which was a nice surprise. Throughout the whole process, they kept us in the loop, making sure we knew exactly what was happening and when. It felt like they really cared about getting everything done quickly and efficiently. And, true to their word, the vehicle arrived exactly when they said it would. It was just a really positive experience from start to finish.

When I decided to buy

When I decided to buy my first car, I was super nervous about all the paperwork and details. But then I met Ebony, and everything just fell into place. She was incredible to work with, making the whole thing feel like a breeze. We wrapped up everything in just two days! Her communication skills were top-notch, and she broke down the process in a way that was super easy to understand, especially for someone new like me. I hardly felt any stress at all. Honestly, if you're thinking about getting a car, this experience is the way to go. Ebony made it all feel so smooth and straightforward.

I went through the

I went through the car buying process with Driveway, and I gotta say, it was smoother than I ever expected. Jaz was the standout here. She was super quick with her replies, and I felt like she really cared about making sure I understood everything. The whole thing wrapped up in just about an hour, which is a record for me. I made sure to have all my paperwork ready, and it felt like a real team effort. If you're worried about getting approved or just overwhelmed by the whole process, don’t be. Jaz will guide you through it all. I even had the choice to pick up my car from the dealership or have it delivered. She made it feel more personal, not just like another sale. Huge thanks to Jaz for such a great experience!