Nurse answered clearly
I had a couple questions about side effects before starting and used the message option in my account. A nurse replied later that day with a plain language explanation and what to watch for. It felt reassuring and not rushed. When my first shipment arrived, the instructions matched what we discussed. Payment through FSA worked and the receipt uploaded fine. I had one minor portal glitch that logged me out, but it resolved quickly. Good experience with the people behind the screen.
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