MoPla.solutions

Great app, strict rules

Activation was instant and travel was easy. However, the cancellation window is tight and support replies took a couple of days. Everything works as described, but you need to plan by the 10th or you get billed again.

Email took a few days

Support answered clearly but not fast. Once they replied, my billing question was fixed and the next month charged correctly.

Panic at gate avoided

I forgot to download my pass. Opened the app, tapped Activate, and it lit up right as the inspector walked in. Instant relief, no drama.

Deutschlandticket in my phone

Signed up in minutes, ticket popped into the app, and I was riding by noon. Menus are clean and cancellation rules are shown if you look.

Straightforward, consultant vibe

Straightforward pages that explain problems first, then how they solve. Registration for a demo was quick. I liked the industry tabs and no-nonsense copy. Feels like pros.

Responsive pre-sale answers

Pre-sale engineer answered two niche questions within hours, with links and examples. Concise and useful. Gave me confidence.

Concise escalation path

Support confirmed SLAs, documented next steps, and looped in the right engineer. Clear, accountable, and effective.

Easy kickoff, clear next steps

Signed the SOW and got access to a shared workspace. The onboarding doc and weekly cadence were obvious. Minimal learning curve for our team.

Structured, transparent delivery

Discovery call was well-structured, followed by a concise proposal. They communicated assumptions clearly and flagged risks upfront. During delivery, progress notes arrived weekly. The highlight was a clean handover packet with diagrams and next steps that my team could actually follow.

Onboarding had a map

Kickoff happened the same week I signed the SOW. Their portal mapped milestones clearly and I found docs without hunting. The onboarding felt structured yet flexible.

Consulting with real traction

Discovery call was sharp, with goals and metrics captured right away. They proposed a phased rollout, handled integration snags quickly, and kept updates frequent. What stood out was how they translated tech-speak into actions my team understood.

They almost always arrive late

They almost always arrive late, the drivers are nice but just can’t manage to be on time! You end up waiting longer than planned every time, it’s really annoyng.

I really like this company!

Their Deutschlandticket service is such a good way to avoid all the paper work hassles. I like that you can cancel up to 1 day before the new month starts, and also pause your subscription if you go abroad. Many of my friends visiting Germany tried this app too, because it does not need city registration. Really recomend it for anyone using DT.

Really easy to use.

Really easy to use. The customer support is very helpfull and replies fast. Thanks a lot for your great service, it makes everything much simpler for me.

Pre-questions were answered quickly and clearly

Pre-questions were answered quickly and clearly by customer service within 1 hour. Ordering, paying, and using the ticket was very simple and easy even for people not so good with phones. Cancelling was also easy and without any problem. From me, a clear recomendation :-)

I have been using MoPla for over a year and everything

I have been using MoPla for over a year and everything has worked smooth so far, I took breaks sometimes and then started again. No stress with canceling subscriptions like with other companies, everything is just one click. I haven’t had any problems so far.

Ich habe ein gültiges Deutschlandticket-Abo

Ich habe ein gültiges Deutschlandticket-Abo, das normalerweise am 1. des Monats abgebucht wird. Diesen Monat wurde die Abbuchung aber erst am 2.9. über Paypal durchgeführt. Da mein Ticket am 1.9. im System nicht als gültig angezeigt wurde, musste ich ein extra Ticket kaufen, um meine Fahrt zu machen. Ich bitte daher um Überprüfung und Rückerstattung der zusätzlichen Kosten für das am 1.9. gekaufte Ticket!!! Bitte in Ihr E-Mail gucken!!!

My real experience with this Mopla is that

My real experience with this Mopla is that I have been enjoying your service continous and without any letdown. You offer great services.

Really good app

Really good app that is changing the German Transport System a lot. It makes traveling easier and more comfortable for everyone using it. Definitely a big help for daily commuters and tourists alike.

The Mopla app made it simple for me, even though I'm not from Germany

The Mopla app made it simple for me, even though I'm not from Germany and don’t have a German bank card, to buy the Deutschland ticket. I managed to pause and stop it when I needed to, which helped a lot. I liked that I could cancle the ticket on the final day of the month — that mattered to me since I wasn't sure if I’d still want it in July until July came. The ticket checkers always looked glad.

They took my money unfairly.

There was a problem with their payment system (all other payments from my account worked fine), which made my ticket not valid. I had to get another ticket from a different seller, then they kept sending me many emails demanding payment, so I had to pay twice because of their error.

I was able to buy my ticket right on the train

I was able to buy my ticket right on the train, worked all fine. Only thing is, mopla is the only one that doesn’t offer a chipcard, wich I don’t find very handy. So from 1.7 I’ll get a subscription from the local transport company. Other than that, I’ve been totaly happy for the past 2 years, always got my ticket with no problems.

less than 1 star, avoid this company at all cost.

less than 1 star, avoid this company at all cost. They make everything hard to handle. Plus they add extra charges for things you don’t need. Stay alert.

They ask you to pay before you realy know what you're getting into.

They ask you to pay before you realy know what you're getting into. Once they charge you, forget about getting your money back. Take off your card info fast if you sign up. The suport team is not helpfull at all. All they care about is money. Better to look for other choices.

I am really happy with mo.pla.

The most important thing for me is that the ticket always works, I never had any problems during checks. The best part is that you can pause the ticket without having to cancel it every time like with some other providers. And if you want to cancel, you can do it 24 hours before the next payment, which is another big plus. The payment process also goes smoothly every time. I can really recommend mo.pla to everyone. Five stars from me!!!

Really great app!

Mopla is simple, works well, and is easy to understand. I’ve used it many times and never had trouble with ticket scaning – it all ran smooth each time. The help team replies fast and knows what they’re doing, which makes the app feel even more safe. It’s a good service I’d hapilly suggest to anyone going around this region.

In normal use, I find the app really good

In normal use, I find the app really good, very easy to use, and especially when pausing there are no problems. Really handy! Recently, though, I had to change my account, and there were some issues with the app. I used an account transfer service from the new bank, but it didn’t work well with Mopla. That was in January, and I managed to fix it somehow. In February, I paused my subscription, and when I wanted to reactivate it in mid-March, the new account number was no longer recognized, even though it worked after some trouble in January. The button for adding a different account didn’t work, and PayPal didn’t work either, which was quite stressful because I wanted to travel suddenly and was already almost on the train, ready but without an active Germany ticket. Very uncomfortable. Eventually, it worked. Now I’m curious how it will go in May.

Within a few hours, the issue was resolved.

Within a few hours, the issue was resolved. The employee from mopla.solutions chose to make direct contact (via email), which helped in solving the problem.

We purchased a sectional and are really happy with it.

We purchased a sectional and are really happy with it. It’s a stunning couch. Also, 25home’s customer service is great. When we asked for a specific delivery date, they were very flexible. The delivery team was fast, polite, and professional. We had a minor issue while assembling the couch, but when we contacted the 25home team, they did everything they could to fix it. Definitely recommend them.

Stay away

Very bad experience they sent me emails to threaten me and I cancelled my subscription , very bad customer support