RiseGuide

Customer support

Nowadays, great customer support is just as important as the app itself. I was impressed by how quickly the support team got back to me. They understood my situation, treated me with respect, and solved my problem very quickly. It's reassuring to know that you're not left alone when you need help. Thank you for the outstanding service!

Super helpful and quick customer service

The response from the team offered a solution which was helpful, very quick and took my experience into account. Thank you!

Very supportive customer care

I purchased a 1 month Riseguide trial today. However, at one step an additional Al charge was added to my purchase, it wasn’t very clear when I made the rise guide assessment. Upon contacting customer support, I was supported by ***, who was very prompt and supportive and not only resolved the issue in no time but also gave me further advise about my purchase. She was very polite, helpful and knowledgeable. Five star for support, reduced one star as this issue should have occurred in the first place .

Good content, heavy paywall

Felt motivated by the streaks and concise lessons, slightly annoyed that most paths require premium. Still, quality is high and I’m learning daily.

Reactivity

The response to my query was within a few seconds with professionalism, clarity and helpful. Thank you.

Veloci chiaro,disponibili.

Ho chiesto un rimborso per un pacchetto non usufruito ,acquistato per errore,ed è stato rimborsato immediatamente.

Articulation trainning

Its helping me especially the apps. I wantbto do another course.but as you mentioned it should be throuhh another email.

Fast, friendly, effective

A response within minutes. Totally clear. Friendly, effective and genuine. If only all interactions were like this!

Refund made

They answered at the very moment to my request and explained to me what happened; beyond that, they completed my request immediately. which I am grateful for. A great experience.

Subscription

Contacted for a review of a mastercard charge. They responded very quickly with alot of options to try and fins the info we needed to cancel the subscription

Satisfied

I love reading the content and am very pleased with the new actions. Riseguide, it’s great to be with you.

Excellent service

Very professional service; thanks to this app I'll be able to organize my ideas and get noticed. And I had problems when hiring their services, and they resolved them all immediately.🤩

Great learning platform with eve better customer support

Interesting learning platform for self improvement. Has verry useful tools to practice what you have learned. The customer support is verry responsive (within minutes).

Servicio al cliente excepcional

Me han tratado de manera excepcional en el servicio de atención al cliente, además de tener un gran producto. Ha sido un acierto trabajar con ellos.

Excellent app

I am learning so much from this app. I purchased the guides by mistake and contact the team to request a refund. They replied quickly and assured to process a refund . Thank you **** and RiseGuide.

Kein beliebiger Kontakt im Miteinader

Eine kundenorientierte und angenehm freundliche Mitarbeiterin half mir, obwohl ein technische Problem auf meiner Seite vorlag, mein Anliegen absolut zuverlässig, vertrauenswürdig und zu meinen Gunsten zu lösen. Mein Widerruf wurde anstandslos akzeptiert und die Rückzahlung sofort veranlasst. Ich werde RiseGuide weiterempfehlen.

Quick support

I had a payment related issue and it was lightening fast how they processed my request the support is really good 👍

Real time support team

Appreciate the prompt and positive customer support provided by ****. Thanks and good luck Team ****. I hope your app brings genuine difference to people's lives

A mistake on my part resulted in an extra charge being put on my PayPal

I made a mistake by adding a charge for another offering on the website which I did not choose at this point. It was reversed immediately after I contacted ****. I so appreciated this.

Self-made miatake corrected

Thanks to the team for making a refund for a second payment I made after I mistakenly chose the wrong option. It was my fault, but the team was generous enough to issue a refund. I really appreciate this

Refund request

Without any hurdle they processed refund request instantly. Thank you so much for the help. I really appreciate it

Problem gelöst

Es gab ein Problem und mir wurde sofort, reundlich und kompetent geholfen. Das Problem wurde verstanden und gelöst. Da wünscht man sich, dass jeder Dienstleister so ist. Danke

I received help and support to cancel my subscription

I had no issues when I enquired for cancellation on my subscription and was offered a full refund without complications.

Gestión genial!!

Me encantó el apoyo de soporte técnico, logré suscribirme con su ayuda, pues estar en un país distinto al mío, me estaba complicando. Amé que RiseGuide tuviera este servicio.

No risk to try out!

Although the content did not match my needs, it was a real no risk trial as customer service honoured the refund when I wanted to cancel my subscription. Customer service was quick to respond and respectfully answered all my questions. I think it's good to know for those who want to try out the program.

Support is great

Love the support team. Solved my problem in a few minutes, not days like it was supposed to be Thanks ****.

Exceptional customer service

Easy, understanding and compassionate customer service is not easy to come by these days. Very responsive and respectful customer service. Thank you

Quick response and resolution

The app glitched, **** and **** responded quickly, provided advice and resolved the issue to allow me to proceed with the next lesson . Thank you both.

Submission cancelation

I contacted **** and she was really helfull. She solved everything in 10 minutes with her best attitud. Thank you ****

Subscription chargers

I wrote to Suport email at **** as I have been charged even I cancelled my subscription. Then **** has attended and solve my issue promptly and professionally. She is very helpful and didn’t even waste much time to provide appropriate solutions. I highly recommend **** as she did great job . ❤️