Vinted

3.1

128 anmeldelser
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62%

62 % av anmelderne anbefaler Vinted. Gjennomsnittlig i denne kategorien

Gjennomsnittlig

Oppsummering av anmeldelser

3.1

62% av anmelderne anbefaler Vinted.

Vinted reviews reveal a mixed overall sentiment, with users praising the platform's ease of use but raising serious concerns about customer support and dispute resolution. Many Vinted customer reviews highlight how quick and simple it is to list items, navigate the app, and find good deals on second-hand clothing. Users appreciate features like automatic shipping labels, secure payment processes, and clear seller guidelines, which make buying and selling accessible to beginners. However, a significant number of reviews detail recurring problems: seller and buyer protections are inconsistent, with both sides reporting losses due to mishandled disputes, lost parcels, and poor courier performance. Many users describe customer service as slow, unhelpful, or overly reliant on automated responses, leading to frustration when issues arise. Complaints also include blocked accounts, unreliable refund processes, and additional fees. While Vinted can be a convenient marketplace for sustainable fashion, its inconsistent support and protection policies mean that both buyers and sellers should proceed with caution.
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Se alle 128 anmeldelser

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Anmeldelser med svar tiltrekker 🔥59% flere tilbakevendende kunder og 🔥20% flere førstegangskunder

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Kategori:

Shopping og mote

Om Vinted

Vinted is on a mission to redefine the value of second-hand clothing, showcasing its true greatness. They invite individuals to sell clothes that still have much to offer and to explore a unique shopping experience filled with items unavailable in traditional stores. Vinted's inclusive platform welcomes everyone who shares the belief that quality clothing deserves a long life. By promoting sustainability and circular fashion, Vinted encourages users to extend the lifespan of their garments and contribute to a more eco-conscious world. Their user-friendly marketplace empowers both sellers and buyers to participate in a fashion community that prioritizes longevity and style.

Key Details:

  • Location: The company is headquartered in Vilnius, Vilniaus Apskritis, Lithuania.
  • Founders: Vinted was founded by Milda Mitkute, Justas Janauskas, Mantas Mikuckas.
  • Foundation Date: The company was established in the year 2008.

 

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  • J

    Jaymie Lee

    1 anmeldelser

    Bought what was listed as

    Bought what was listed as "new without tags" on Vinted. Imagine my surprise when it showed up with seven stains. Reached out to Vinted, expecting some help, but they told me to get the seller to pay for return shipping. Of course, the seller ghosted me. So now I'm stuck deciding whether to keep this stained mess or pay out of pocket to return it, even though it's the seller's fault. It feels like Vinted always sides with sellers, leaving buyers in the lurch. No real buyer protection, just a hassle and wasted money. Honestly, super disappointed. Not what I signed up for.

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  • R

    Rory

    1 anmeldelser

    Ordered a shirt on Vinted,

    Ordered a shirt on Vinted, expecting an extra large but got a large instead. The shirt had a tear and the player number on the back was worn out, even though it was listed as 'in good condition.' Reached out to Vinted for help, but they were useless. The seller, who seemed pretty young and rude, agreed to a refund but I had to cover the return shipping. So, buyers aren't protected at all on Vinted, but sellers seem to get all the perks. Vinted’s response was basically 'not our problem, read the terms and conditions.' Seriously disappointing. For just £3.19 in postage they could've refunded, they’ve lost me as a customer for good. Not worth it.

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  • L

    Lee

    1 anmeldelser

    I gotta share my recent

    I gotta share my recent nightmare with Vinted. Their customer service is a joke—lost my stuff and then blamed me for it, even charged me! They delete items for "breaching terms," but it's all done by clueless robots. No actual breach on my part. And then, outta nowhere, my account gets blocked for having "multiple accounts" and "commercial activities"... what even is that? Tried appealing, but all I got were automated responses. Feels like they don't care if there's fraud on their platform. Honestly, this whole experience was so bad I'm sticking to eBay from now on. If you wanna keep your sanity and money, steer clear of Vinted!

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  • D

    Donna Barrett

    1 anmeldelser

    I can't believe how frustrating

    I can't believe how frustrating my experience was with their customer service! Sold an item, and the tracking didn't update on its own. When I checked, it showed delivered, and the buyer even confirmed it. But Vinted issued a refund and didn't pay me. Reached out to customer service, got a reply after 3 days saying I should relist the item so the buyer can repurchase it. Did that, and someone else bought it, but I didn't have it anymore! They had no other solution, and the original buyer stopped responding. I'm super disappointed and won't be listing anything valuable there again. With eBay offering no seller fees and better customer service, it's a no-brainer where I'll go next.

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  • C

    Caroline Cawley

    1 anmeldelser

    I've been loving Vinted, sold

    I've been loving Vinted, sold tons of stuff and made a decent bit of cash. But recently, I learned how easy it is to get ripped off. Sold some trainers for £130, shipped them off same day. Buyer got the package, then claimed I sent a tacky dress instead. They had pics of my packaging and everything, but with a dress inside. I didn’t record myself packing the trainers, so no proof on my end. Vinted sided with the buyer and refunded them, leaving me £130 short. Suggested Vinted check the parcel weight, but they weren’t interested. Super frustrating. Will be pursuing this further.

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  • L

    Lin

    1 anmeldelser

    So, I had a pretty

    So, I had a pretty rough experience on Vinted. Bought an item that arrived damaged, and the seller promised a partial refund. But the moment the refund window closed, they backtracked and refused to give anything. I was stuck with a broken item and no compensation. It’s super important to take pics and file a claim right away if something’s wrong. Vinted should really step up and review these conversations to block dishonest sellers. I reported the issue to them, not for my refund, but to stop this from happening to others. Especially for newbies, this kind of thing can really turn you off from using the site.

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  • R

    Red Riding Hood

    1 anmeldelser

    Boy, this platform is a

    Boy, this platform is a mess. I tried selling a Michael Kors bag, a Coast dress, and a maternity shirt from ASDA, all legit items I bought myself. They blocked my account, claiming my stuff was counterfeit. How can they just "think" something’s fake without proof? It's frustrating dealing with such incompetent staff. I’m seriously considering legal action now, got some consumer rights contacts helping out. Just a heads-up, if you're thinking about using this site, be careful. It feels like they’re just out to get you for no reason. Totally disappointed and annoyed.

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  • I

    Iulia Luminita Bejenariu

    1 anmeldelser

    I had been using this

    I had been using this service without any problems, everything seemed fine until suddenly my account got blocked. I had 950 feedbacks, all 5 stars, and then it was just gone. Tried reaching out to their customer service, but it was a nightmare. They asked for all my details, including bank info, and then left me hanging with vague, nonsensical replies. It felt like I was talking to a wall. Days went by without any clear explanation or solution. It's frustrating and feels like a scam. They don't seem to care about their customers at all. Really awful experience.

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  • D

    David

    1 anmeldelser

    As a pensioner, I’ve seen

    As a pensioner, I’ve seen my share of tricks and scams. Vinted seemed like a great idea at first, but I’ve had some frustrating experiences. I need size XXXL, but I keep getting the wrong sizes. One sweater I bought was labeled correctly but had obviously shrunk. Another was supposed to be XXXL but arrived labeled M. Returning items is a hassle, and Vinted still takes a fee. I tried buying knitwear recently because it’s getting colder, but out of three items, only one was somewhat close to what I needed. It feels like a bait-and-switch sometimes. I’m starting to lose faith in Vinted.

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  • R

    Reyn Arroyo Vacaro

    1 anmeldelser

    I bought some creams off

    I bought some creams off Vinted, thinking I'd scored a deal. When they arrived, I noticed they were all expired! I messaged the seller, hoping for some resolution. Instead, she told me to send them back at my own expense. I already paid for shipping and insurance, so that didn't seem fair at all. Rather than lose more money, I kept the creams. Then the seller had the nerve to accuse me of scamming her! It's frustrating because she's the one who sold expired products in the first place. Not a great experience, to say the least.

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  • o

    of Lesley Starr

    1 anmeldelser

    I’ve been using Vinted for

    I’ve been using Vinted for a while now and it's been pretty awesome. Found some really nice clothes and managed to sell a few pieces too. Most times, everything goes smoothly. Had a couple of hiccups, but they got fixed fast. Only thing that bugs me is how pricey it’s getting. Every time I think I’m getting a good deal, the costs just seem to add up. It's like whatever I pay for an item, I end up paying almost double after all the fees and shipping. Still, it's a cool app for finding unique stuff.

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  • K

    Kelley Vincent

    1 anmeldelser

    Man, Vinted has really gone

    Man, Vinted has really gone downhill. I ordered a couple of bags, both turned out fake. First time, they asked for proof, but the system wouldn’t let me upload anything. Seller kept the £80, and I got nothing. Second time, I reported it right away, but the seller just accepted the return without addressing the fake issue. Vinted’s support? Useless. They say they'll reply in 38 hours, but I’m still waiting. Scammers seem to be everywhere on the site, and Vinted does nothing about it. The fees are ridiculous, and you’re left feeling totally ripped off. Seriously, avoid Vinted. It's just not worth the hassle.

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  • S

    Scotty

    1 anmeldelser

    Man, using Vinted was a

    Man, using Vinted was a total letdown. Bought something from a seller who claimed they shipped it, but nothing ever arrived. When I asked for a tracking number or proof, they had nothing to show. It's like they don't even care about following the rules. What's worse, this seller is still active on Vinted, and somehow that's okay? Haven't gotten a refund either, which is super frustrating. How can Vinted keep running if this is how they treat customers? Feels like they just don't care.

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  • W

    Wouter Blok

    1 anmeldelser

    I snagged a pair of

    I snagged a pair of Loro Piana moccasins for €270 on Vinted, thinking the buyer protection would have my back. They arrived, but oops, too small and no return policy. Decided to sell them with a 7-day EU boost, but bam, my account gets blocked for alleged fraud. Tried appealing, but the wait time was ridiculous—over 100 hours! It's been days and still no word from them, even after reaching out multiple times. The original seller who sold me the counterfeit shoes? Still on Vinted. What’s the point of buyer protection if they don't actually protect you? Feeling totally let down.

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  • I

    Ian Notts

    1 anmeldelser

    Vinted used to be my

    Vinted used to be my go-to, but lately, it's been a headache. I ordered an item and waited for two weeks with no sign of it. Tried contacting the seller, only to find out Vinted had closed their account. Then, three things I sent never reached the lockers and got returned. My friend had the same issue with something he ordered five weeks ago. Inpost told us to contact Vinted, but all Vinted said was to wait 25 working days. Seriously? Six weeks to chase an item but only two days to file a complaint? Their customer service is awful, and they need to weed out fake sellers and goods.

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  • C

    C1

    1 anmeldelser

    Got this dress from Vinted,

    Got this dress from Vinted, but they sent me something totally different. When I tried to return it, they said I had to pay for the postage unless the seller agreed to cover it. I mean, what's the point of the buyer's protection fee then? The seller just ignored me, so I was stuck paying for the wrong item. Ended up having to resell it to get my money back. Vinted support was no help at all, just kept repeating their terms and conditions. Overall, pretty disappointing experience. Feels like they don't really care about their customers.

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  • C

    Claire Heslington

    1 anmeldelser

    Man, dealing with Vinted has

    Man, dealing with Vinted has been a nightmare. Bought an item, paid up, and then the seller supposedly sent it. Two weeks pass and nothing. Tried reaching out to Vinted, but they seem to give sellers and postal services an eternity to deliver before you can even think about a refund. The item I bought? Poof, gone from my buying page. The seller? Blocked, and not by me. It’s like I threw my money into a black hole. I doubt I’ll see that cash again. Vinted won't get another cent from me, that’s for sure. Total waste of time and money.

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  • M

    Melanie Clark

    1 anmeldelser

    Man, Vinted used to be

    Man, Vinted used to be my go-to, but lately, it's been a mess. Bought a couple of things, and they turned out to be used and damaged. I did everything right, even paid for Buyer Protection. So I asked to return the stuff, and the seller was cool with it, but guess what? Vinted still made me pay for return shipping. No refund for those fees either. Isn't that against the Consumer Rights Act or something? Feels like Vinted doesn't care about buyers, just wants our money. And sellers? They got no reason to be honest since they lose nothing. Honestly, I'm done with Vinted.

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  • A

    Ava

    1 anmeldelser

    My package went missing!

    My package went missing! (This happens often) but even after showing proof and the courier company's confirmation that the package is lost, Vinted keeps insisting that it's on its way and I need to wait a month before it can be declared lost and refunded. I'm closing my Vinted account as soon as I get my refund.

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  • V

    Vicki

    1 anmeldelser

    I'm dealing with a lost item from Vinted

    I'm dealing with a lost item from Vinted that was sent through Inpost. Vinted isn't doing anything until the deadline passes. They say the parcel is in transit, but it's not moving at all! I'm also having big trouble with uploading items. None of the items show up to other users, only to those who follow me. Vinted seems clueless about the problem and even tried to put the blame on me. Error number, it's your fault, get it sorted! When it works, it's fine, but when it's broken, you’re out of luck!

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  • H

    HUTCHINSON

    1 anmeldelser

    I bought a T-shirt that, when washed

    I bought a T-shirt that, when washed, turned out to be very low quality. I contacted Vinted, and they assisted with getting a full refund and mentioned they had spoken to the seller about selling fake items. I was shocked to see the seller relisting the same shirt. I told Vinted about it again, but they did nothing to remove the ad. Be cautious when shopping on this platform.

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  • L

    Lorna

    1 anmeldelser

    I like Vinted's idea and got some

    I like Vinted's idea and got some good deals. Evri lost my package, admitted fault. Vinted insists it's still coming, though the shipper said it's lost. I waited 25 days, now Vinted wants Evri to check again, which they did weeks ago. Vinted now tells me to stop bothering. I'll nag until we're paid back

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  • E

    Elena

    1 anmeldelser

    My experience with Vinted was good.

    My experience with Vinted was good. I swapped stuff I didn't need anymore. I picked a seller with 5-star reviews and glasses claimed to be original. But when they came, no serial number. I contacted Vinted Support, got a full refund in a few days. I'd suggest using Vinted but with caution. Always keep buyer protection. You might need it.

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  • a

    annie

    1 anmeldelser

    I rate vinted 4 stars.

    I rate vinted 4 stars. It's easy to use, but buyers always try to lower prices. I sold an expensive jacket labeled as in excellent condition, but the buyer claimed it was stained. I refused to reduce the price, but he insisted on keeping it for less. Seems like a common trick. I'm closing my account due to the hassle.

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  • L

    Lisa S.

    1 anmeldelser

    This company's app is useful for buying

    This company's app is useful for buying and selling stuff. Both its automatic and customer service systems work well. I had three items lost in the mail, but thanks to their protection plans, my buyers got refunded, and I got paid too. Once I got a damaged item, but the seller agreed to refund and paid for postage via the Vinted App. Customer service responded quickly when the app didn't load. They said they're working on improving it. Other issues, like when similar products got deleted, were fixed almost right away when I asked. Overall, if you follow Vinted's rules, it's a quick, helpful, and fun way to buy and sell.

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  • D

    David

    1 anmeldelser

    Great concept, app

    Great concept, app is good, smooth payment system, decent way to sell used clothes. Disappointing logistics, especially Inpost. Evri and Yodel are alright. Lockers are good but Inpost service is inconsistent. Some buyers waste time by not collecting orders.

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  • T

    Tomila

    1 anmeldelser

    I've been selling odds and ends

    I've been selling odds and ends (cleaning out my closet) for a while now, and things were going well when it was run by Lithuanians. But since it changed hands to someone else, it's taken a nosedive. I put up a designer dress my mom bought for me, didn't really like it, had all the paperwork, and Vinted just shut down my account without even asking anything, just blocked it forever???!?!!!!!! What on earth ???!!!!!!!! There are TONS of designer items WITHOUT any receipts, so why are they allowed to stay online!??? Mine was legit with all the receipts. Completely disappointed with their customer service...

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  • S

    Skye

    1 anmeldelser

    I got this app about a year back, and it's been great.

    I got this app about a year back, and it's been great. It's easy to use, and most folks on it are nice. I've bought and sold stuff here quite a bit, and I plan to keep doing that. Only issue is the customer support. I've had questions about shipping, and the help suggestions weren't much help. But overall, I really like this app.

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  • N

    Necsoiu

    1 anmeldelser

    It can be useful to buy and sell

    It can be useful to buy and sell. But the company will not sort the issue of the app constantly changing to French. I have missed deliveries and been unable to get advice because I can't see any link for customer service, who are immensely unhelpful, when you do get in touch.

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  • S

    Sandra T

    1 anmeldelser

    I've been selling

    I've been selling stuff online for like 15 years now, so I know my stuff. Anyways, this buyer tried to pull some shady move on me, claiming the pants I sold her were ripped. But get this, I took a freaking picture of them right before I shipped them and they were totally fine. So, obviously, this chick was trying to scam me. But when I showed Vinted the proof, they still gave her a refund! Like, WTF? Just because she's a buyer doesn't mean she can't be a scammer too. And I know my stuff is legit because I've never had any complaints on other sites.

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