Frontier Airlines

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1.2

24% av anmelderne anbefaler Frontier Airlines.

Frontier Airlines reviews indicate an overwhelmingly negative customer experience, with only a handful of positive or neutral ratings among hundreds of complaints. Customers most often cite low ticket prices and occasional direct routes as the main advantages, and a few mention friendly onboard crews and clean planes. However, the negative feedback is extensive and consistent: frequent flight delays and cancellations with little to no advance notice or support, poor customer service both at the airport and online, and a confusing, fee-heavy pricing structure that often leaves travelers paying far more than expected. Many Frontier Airlines customer reviews describe hidden baggage and seat charges, uncomfortable seating, and issues with rebooking, refunds, and the Go Wild Pass. Reports of rude staff, communication failures, and inadequate handling of disruptions are common. Overall, Frontier’s low fares may appeal to budget travelers, but the risk of disrupted plans, unexpected costs, and lack of support means most customers would not recommend the airline.
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Om Frontier Airlines

Frontier Airlines (NASDAQ: ULCC), headquartered in Denver, Colorado, is dedicated to "Low Fares Done Right." The airline operates 120 A320 family aircraft and boasts the largest A320neo fleet in the U.S. Frontier's efficiency is enhanced by its seating configuration, weight-saving tactics, and baggage process, making it the most fuel-efficient major U.S. carrier by available seat miles per fuel gallon consumed. With over 230 new Airbus planes on order, Frontier aims to continue growing. Their mission is to provide affordable travel across America.

Key Details:

  • Location: The company is headquartered in Denver, Colorado, United States.
  • Founders: Frontier Airlines was founded by Frederick W. "Rick" Brown, Janice Brown, Bob Schulman.
  • Foundation Date: The company was established in the year 1994.

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  • E

    Emma Smith

    1 anmeldelser

    United States

    Flying with Frontier was a

    Flying with Frontier was a disaster from start to finish. They canceled our outbound flight because of weather, and didn't even bother to reschedule. This meant our entire vacation was ruined. Dealing with their customer service was a nightmare. It took days just to get them to send the cancellation reason for our travel insurance claim. Communication was almost nonexistent, and when you did get through, they were no help at all. It's like they don't care about their customers at all. The whole experience was beyond frustrating, and I can't imagine ever choosing to fly with them again. Save yourself the trouble and look for another airline.

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  • d

    documentarylover

    1 anmeldelser

    United States

    Flying with Frontier is a

    Flying with Frontier is a bit of a mixed bag, but here's my two cents. The seats? Yeah, they're not the comfiest. I'm 5'9" and even for me, it was a tight fit. My 12-year-old even had a hard time getting comfy. So, if you're planning a longer trip, maybe think twice. But for short hops, it's tolerable. Now, the gate agents could use a crash course in customer service, but the crew onboard? Super friendly and always ready to help. Had a couple of flights that needed rebooking, which was a bit of a hassle, but they did throw in some travel credits, so that's a plus. Price-wise, you really can't beat it for short trips. Flights are smooth, too, so no worries there!

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  • I

    Invisible Man

    1 anmeldelser

    United States

    Flying with Frontier was a

    Flying with Frontier was a nightmare. I was on a direct flight from Atlanta to Bradley, and somehow, they managed to lose my bag. Just when I was heading back to Atlanta, they called saying they found it. By then, I'd already had to buy new clothes and toiletries. To make matters worse, I was in Connecticut for a really personal reason—my dad’s not doing well—and this just added to the stress. It's hard to believe how losing a bag can turn an already tough trip into something even worse. Not what you want when dealing with family stuff, you know? Frontier really dropped the ball this time.

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  • B

    Bryan

    1 anmeldelser

    United Kingdom

    Wow, what a trip that

    Wow, what a trip that was! I flew with these guys last week, and I gotta say, things didn't go as planned. My bag went missing, and trying to get some help was like pulling teeth. Every time I reached out, it felt like I was just talking to a wall. No one seemed to care, and I kept getting the runaround. Funny thing, though, the guy at the curb told me this sort of thing happens all the time. I mean, how is that okay? Felt like they just shrugged their shoulders and moved on. Definitely not what I signed up for, and I'm thinking of going with another airline next time.

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  • J

    Jeremy Imes

    1 anmeldelser

    United States

    Booked my flight with Frontier

    Booked my flight with Frontier Airlines, thinking the business bundle would make everything smooth. You know, upfront seating, two checked bags, carry-on, personal item, all sorted, right? But then I thought about TSA lines and reached out to Frontier to see if they had a plan to help speed up baggage check-in at LAX. Their response? “Talk to TSA.” Seriously? How does that even relate to baggage check-in? After spending hours trying to get answers from customer service, I realized I needed a plan B. I ended up booking with a major airline last minute to avoid missing my cruise. It was a hassle, but the relief was immediate. Never flying Frontier again; the stress just wasn’t worth it.

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  • O

    Oh Obadiah

    1 anmeldelser

    United States

    I grabbed the Go Wild

    I grabbed the Go Wild Pass from Frontier thinking I'd snag some great deals, but honestly, it's been a real letdown. For the past six months, I've been hunting for a single Go Wild flight without any luck. It's like they don't even exist! They say flights are "subject to availability," but come on, nothing at all? It's super frustrating because I was hoping to jet off somewhere fun, and now I'm stuck. Plus, trying to get a refund after 30 days? Forget about it. It feels like I just tossed my money away. If you're thinking about getting this pass, save yourself the trouble and skip it.

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  • K

    Kirk Knott

    1 anmeldelser

    United States

    I had a rough experience

    I had a rough experience with this airline. Booked my flight well ahead of time, thinking all was set, but then they bumped me off, claiming the flight was rescheduled. But here’s the kicker—I checked, and the same flight was still available, just at a higher price! It felt like they were just trying to make a quick buck by selling my seat for more. I had to change my plans because the new flight time didn't work for me. It's frustrating when you trust a company for your travel plans, only to find they play these sneaky games. If you're planning a trip, be careful with them. They're not as reliable as they seem.

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  • M

    Marko Vignjevic

    1 anmeldelser

    United States

    Flying with Shanghai Airlines was

    Flying with Shanghai Airlines was a nightmare. We booked tickets from Orlando to Phoenix, thinking we'd save money. But the gate agent was incredibly rude. Flights got canceled, and although they refunded everyone, when we tried rebooking, the prices skyrocketed to $1,300 per seat for a flight a week later. That's just crazy! We couldn't afford that and ended up driving back to Phoenix, which is over 2,000 miles away. Between the bag fees, extra charges for a purse or backpack, and whatever else they could tack on, it ended up costing more than flying with a decent airline. Never again with Shanghai Airlines! Total disaster.

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  • R

    Rene

    1 anmeldelser

    United States

    When you book with Frontier

    When you book with Frontier online, offers bombard you at every step. You pick the Basic Fare, yet they're still pushing the Economy Bundle. I clicked “No.” Then they hit you with “Save $21 by joining a discount club for $99 a year.” Again, “No,” and move on. Then come seat selections, priority boarding, extra baggage – and at the airport, they scrutinize everything. If your bag's slightly oversized, you're penalized. Pop-ups from Expedia and others also appear. It's a mess, luring folks in with cheap fares but upselling at each step. On my flight from LA to Vegas, there was a 20-minute sales pitch for the Frontier credit card. They promised free baggage, no annual fee for a year, and 50,000 miles for spending just $1. I fell for it, applied for the card, and bought a snack for $8.77 to get the miles. Result? No miles, but a $99 fee. After submitting a complaint, I was told to wait 10 days, then 30. Finally, I canceled the card. Frontier thanked me for using their “fast cancellation service.” It's clear to me: Frontier? No thanks.

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  • A

    Adrian Doss

    1 anmeldelser

    United States

    Frontier Airlines is a nightmare.

    Frontier Airlines is a nightmare. I travel a lot—like over 30 times a year—and this was hands down the worst experience I've ever had. The customer service? Absolutely terrible. Trying to change or cancel a flight is nearly impossible with their absurd policies. And the planes? Let’s just say I’ve been on more comfortable bus rides. Honestly, if I had to choose between flying with them again or biking across the country, I'd probably start pedaling. It’s just not worth the stress or the discomfort. If you're looking for a smooth, hassle-free trip, do yourself a favor and steer clear of Frontier.

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  • T

    Teacher Z

    1 anmeldelser

    United States

    Flying with this airline was

    Flying with this airline was a complete disaster. From Philly to Orlando, the seats were cramped, and legroom was non-existent. I paid $75 for my checked bag, but on the way back, they charged me another $75 and claimed my bag was three pounds overweight. The clerk demanded an extra $100, and when I tried to adjust the weight, she rushed me, saying I could dispute later. Customer service was a nightmare – endless calls, unhelpful bots, and a long wait for an agent who refused to refund me. To top it off, we were delayed 45 minutes due to over-fueling. With all the hidden fees for baggage and even basic snacks, the "cheaper" price isn't worth it. Never again with this airline! Go for Delta, American, or Southwest.

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  • C

    Claire Brady

    1 anmeldelser

    United States

    The worst experience

    I had the worst experience with this airline. It was delay after delay, and then they just canceled the flight. Can you believe that? No compensation, no refund, not even a new flight option! I spent hours on the phone with their customer service, and it felt like they couldn't care less about us. It's like they just want to take your money and run. It's really frustrating when a company is so cheap and unhelpful. Honestly, it felt like a scam. I wouldn't recommend booking with them if you value your time and money. There are plenty of other airlines out there that actually care about their passengers.

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  • J

    Jeremy Riggs

    1 anmeldelser

    United States

    Flying with Frontier was

    Flying with Frontier was such a letdown. I thought I was getting a deal, but turns out I could've gone with a better airline for the price. Bought some extra features thinking I’d be covered, but they’ve got a way of squeezing extra cash outta you. My morning flight was missed, had to rebook, and guess what? Another $28 down the drain. The delay protection I paid for? Useless. Talked to an agent during rebooking, and it wasn’t even an option. Then, my night flight got delayed over 2 hours! Seriously, save your money and fly with someone else. Totally disappointed and disgusted with this airline.

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  • C

    Crystal Hunter

    1 anmeldelser

    United States

    Booked a flight for my

    Booked a flight for my son's graduation, and what a mess it turned into. They canceled my flight outta nowhere. Options? Either wait for a refund that'd take ages or get a credit, but they'd shave off 20 bucks. I went for the credit to rebook fast. Tried using it, but the system insisted my info didn't match. It was like talking to a wall. Calling them was no better—only flight they offered had a layover in Denver for a whole day, despite plenty of flights showing online. They wanted to charge extra for booking over the phone, even though their website failed me. They even tried to charge for carry-ons! After arguing, they finally agreed to a refund. Missed my son's graduation because of them. Thanks, Frontier, for nothing.

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  • Q

    Quintazia

    1 anmeldelser

    United States

    Flying with Frontier was a

    Flying with Frontier was a real headache. I booked a trip from Detroit to Kansas City, and somehow, I found myself stuck in Denver for a 17-hour layover that no one told me about. Why I had to detour to Denver is still a mystery. To make matters worse, after that long wait, my flight got delayed another hour. The staff at Denver airport were a nightmare to deal with—unhelpful and rude. It felt like they didn’t care at all. The whole experience was frustrating, and I felt completely ignored. After this mess, I’ve decided I’m done with Frontier. Not worth the hassle.

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  • G

    Ginger Davis

    1 anmeldelser

    United States

    Frontier Airlines might get a

    Frontier Airlines might get a bad rap, but honestly, if you’re not in a mad dash, they can be a good option. I mean, their fares are super affordable and the GoWild Pass is a cool deal. Sure, it’s not luxury, but if you plan ahead and have a bit of patience, it works. The seats are kinda basic, but hey, you’re saving money, right? It's no-frills but gets you where you need to go. Just remember, pack some snacks and maybe a neck pillow. If you're looking for something cheap and simple, Frontier does the trick. Just don't expect too much in terms of bells and whistles.

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  • D

    Daniel G

    1 anmeldelser

    Spain

    Frontier Airlines is a total

    Frontier Airlines is a total disaster. I had this late-night flight at 10 pm, and just as I'm wrapping up check-in and breezing through security, bam! A notification pops up saying my flight's delayed until 1 am. Frustrated, I call customer service, and they give me a confusing explanation that basically means they can't help. They offer a $75 flight voucher (like I'd ever fly with them again!) and a measly $15 food voucher that's pretty much useless in airport restaurants. And claiming it? A nightmare. Plus, they find ways to make you check bags that are small, charging $70, and if you dare check in person, that’s an extra $45. Seriously, avoid these scammers at all costs.

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  • E

    Emily Thompson

    1 anmeldelser

    United States

    I thought I was snagging

    I thought I was snagging a steal at sixty-three bucks for my flight, but boy, was I in for a surprise. By the time I wrapped up with a carry-on, seat choice, and even just printing my boarding pass, my total shot up to a whopping one hundred and forty dollars. It’s like playing a game where every move costs you more. This isn't budget-friendly; it’s just a regular airline with a twist that leaves you feeling duped. I get that unbundled pricing is a thing, but Frontier seems to push it to a point where it feels downright misleading. Flying shouldn’t come with a side of frustration.

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  • M

    Meghan Hamme

    1 anmeldelser

    United States

    So, there I was

    So, there I was, stuck at the airport because my last-minute flight got canceled due to bad weather. You'd think the staff would be helping, right? Nope. They were practically playing hide and seek, ignoring everyone. Even the flight crew was like, "Where is everybody?" When I finally managed to call customer service. They refused a refund, only offering credits, saying I didn’t cancel "within 24 hours." Seriously? I booked that day! I even got yelled at by two different reps. It felt like they were trying to rob me. If you have other options, steer clear of this airline.

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  • T

    Tom

    1 anmeldelser

    United States

    Wow, dealing with this airline

    Wow, dealing with this airline was a nightmare. The website is a mess, and trying to make sense of their layover options is just exhausting. I knew I was buying a cheap ticket, but I didn't expect to get stuck with no real way to contact them. Tried canceling my flight and ended up losing my entire $190. They tossed me an $87 travel credit, but it’s only for me. Asked if I could transfer it to my son, and that was a big fat no. Why would I ever use them again? Their customer service is non-existent; the 800 number just pushes you into a chat that takes forever and solves nothing. If you don’t fly often, steer clear and pay a bit more for a better airline. Never again with this heartless company.

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  • L

    Lawson A Garnett

    1 anmeldelser

    United States

    Flying Frontier recently was

    Flying Frontier recently was a real eye-opener for me, and not in a good way. I had a firearm that I declared and checked properly, but instead of a secure process, it ended up on a regular baggage carousel with no security or ID check. Anyone could have just walked off with it! That's just not safe. Then there's the check-in process. If you don't have a smartphone, you're basically out of luck unless you want to pay extra. This is especially tough on seniors and those not into tech. And get this: you might have to pay $25 just to talk to someone at the counter. It feels like they're more interested in fees than actual customer service. Frontier really needs to rethink this, for everyone's sake.

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  • A

    Andrea

    1 anmeldelser

    United States

    Flying out of Philly

    Flying out of Philly, I had a connection in Atlanta, and let me tell you, it was a mess. Our flight got delayed by 2.5 hours, which meant missing our next flight. I asked around, hoping they'd find another option, but nope, nothing. The next available flight out of Atlanta was 30 hours later. It was insane. You'd think they’d have some backup plans, but there was just nothing. I felt stuck, like they didn't care if I got to where I needed to be on time. I mean, waiting over a day for a flight is just not okay. It's really made me rethink flying with them again.

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  • d

    dr soup man

    1 anmeldelser

    Iceland

    Let me tell ya about

    Let me tell ya about this wild ride at the airport with Frontier. Our flight was supposed to take off at 1:55 PM but got delayed to 5:36 PM. That's a massive wait! But here's the kicker: nobody told us a thing. The app kept saying the flight was on time, the airport board showed a different time, and the only way to get any info was to stand in this long line at the gate. The gate staff? Nowhere to be found when we needed answers. The agent just vanished, leaving everyone scratching their heads. No updates, no apologies, nada. Look, I get it, flights get delayed. But the lack of communication was a mess. They really dropped the ball on this one. Frontier needs to step up their game big time.

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  • B

    Brad Hawkins

    1 anmeldelser

    United States

    I decided to try Frontier

    I decided to try Frontier for a quick trip and, well, it didn't quite meet my expectations. First off, I was shocked when checking my bag cost a whopping $79. I mean, I get it, budget airlines, but that felt a bit much. Then, onboard, I realized every little thing came with a price tag. Want a snack or a napkin? Get ready to shell out more cash. It seemed like they were nickel-and-diming for everything. To top it off, the crew didn’t really seem interested in helping out or making the experience better. Honestly, for the price and lack of service, I think I’ll stick with another airline next time.

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  • s

    stephanie delany

    1 anmeldelser

    United States

    Flying with Frontier has usually

    Flying with Frontier has usually been smooth sailing, but my recent trip from Philly to Cancun was a different story. We boarded on time and even pushed back early, but then spent three uncomfortable hours on the tarmac without air conditioning. The crew timed out, and we had to deplane only to be stuck on shuttles without cell service for another half hour. The flight got cancelled, and we were left waiting inside the terminal with no access to food or water. We tried to rebook with United and sought help to get our bags, but the staff were unhelpful, insisting we couldn't leave. Eventually, they rebooked us for the next day and offered a hotel, but wouldn't tell us which one. We finally got our bags by 6 pm, but the whole ordeal was frustrating and poorly handled. Frontier really needs to improve their communication and support during disruptions.

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  • J

    Jason Robo

    1 anmeldelser

    United States

    So, I found myself in

    So, I found myself in a bit of a mess recently with a flight. Had this voucher from a previous flight change, but when I tried to check in online, it just wouldn’t work. I ended up rushing to the Tampa airport, which, by the way, I’d never been to before, and I missed the check-in cutoff by just a minute. They gave me a number to call for credit, but that got denied pretty quick. Felt like they just took my money. They offered another flight for an extra $300, but it wasn’t even direct. Had other plans, so that was a no-go. Ended up booking with Alaska for the next day instead. Also, dealing with a service dog made it all the more stressful. Lesson learned, I’m sticking with airlines that actually help.

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  • M

    Mélyna Delmaere

    1 anmeldelser

    Colombia

    I had quite the ordeal

    I had quite the ordeal with Frontier Airlines recently. A group of 15 of us missed our flight due to a mess-up with their boarding and connections. It wasn't our fault, but I ended up having to buy a €500 last-minute ticket to get where I needed to be. The worst part? Frontier and Volaris kept blaming each other, and I've been caught in the middle for months. To top it off, my checked bag vanished into thin air. Imagine having to buy all your essentials again from scratch! It's been three months now, and still no word on compensation or even a simple apology. This whole experience has been beyond frustrating. Seriously, something needs to change.

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  • D

    David Genovese Jr

    1 anmeldelser

    United States

    You wouldn’t believe what happened

    You wouldn’t believe what happened to me with Frontier Airlines. My flight got canceled because of a crew issue, and I had to pay a lot to stay an extra day. Can you imagine? I reached out to their customer service, hoping for some help, but it felt like talking to a wall. Every reply was just a robotic, pre-made message, like they couldn't care less. It’s frustrating because other airlines are compensating for these things, but not Frontier. It’s like they live in their own world where customer service doesn’t exist. Honestly, unless you have no other choice, avoid them. It’s just not worth the hassle.

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  • T

    Tara Gallagher

    1 anmeldelser

    United States

    I thought I was done

    I thought I was done with Frontier after canceling my membership, but surprise, surprise, they charged me again the next year. Tried to sort it out with my credit card company, but without talking to a real person at Frontier, it was a dead end. Their AI chat? Useless. Felt like I was talking to a wall. I eventually gave up and paid $59 for something I neither wanted nor used. Frustrating experience all around. If you value your time and money, steer clear of them. It’s like dealing with a ghost company—no customer service to speak of. Just a heads up for anyone considering their services, think twice.

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  • K

    Kris

    1 anmeldelser

    United States

    I've had my fair share

    I've had my fair share of travel woes with Frontier Airlines, and it's been anything but pleasant. My latest ordeal was sending my kid back to college. I snagged a last-minute deal that seemed too good to be true. Well, it was. We kicked things off with a three-hour maintenance delay, just sitting around twiddling our thumbs. By the time they finally landed in Houston, the weather had turned, leaving everyone stuck on the plane, waiting to get off. It's frustrating beyond words. I’ve learned my lesson the hard way—sometimes you really do get what you pay for. Never again with Frontier, even if it means shelling out more cash. Total disappointment.

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